General Terms and Conditions of Sale
1. WHAT THESE TERMS ARE ALL ABOUT?
1.1 Scope of These Terms: These terms and conditions govern the supply of products to you by Dasha Fashion LLC (hereinafter referred to as "DF", "we", "us", "our"). These terms apply when you place an order through our website, www.dasha.ae (hereinafter referred to as "Our Website"), via WhatsApp, through our Instagram page, dasha.uae (hereinafter referred to as "Our Instagram"), or by telephone through our Client Service team.
1.2 Importance of Why You Must Review These Terms: You are hereby advised to read these terms carefully prior to submitting your order to us. These terms delineate who we are, the manner in which we will provide products to you, the procedures by which you and we may modify or terminate the contract, the actions to take in the event of an issue, and other crucial information, including your legal rights. It is imperative that you thoroughly review these terms, including but not limited to these General Terms, the Terms of Use of the Website (hereinafter referred to as "ToU"), our Privacy Policy, and the Policy of Product Return, Exchange, and Refund, our Cookie Policy as well as any other applicable policies (hereinafter collectively referred to as "Policies"), before placing an order.
1.3 Amendments to Terms: We reserve the right to amend these terms at any time by posting revised terms on Our Website. The terms applicable to your order will be those in effect and posted on Our Website at the time your order is placed. The Privacy Policy, together with the General Terms of Sale, the Policy of Product Return, Exchange, and Refund, our Cookie Policy and any other applicable policies, collectively constitute the binding Terms and Conditions between you and us.
2. GENERAL PROVISIONS
2.1 These General Terms and Conditions of Sale (hereinafter referred to as "General Terms of Sale", "General Terms", "Terms", "Terms and Conditions") govern the contractual relationship between Dasha Fashion LLC (hereinafter referred to as "DASHA", "DF", "we", "us", "our"), a limited liability company incorporated in Dubai under the laws of The United Arab Emirates, with its registered office in Dubai, United Arab Emirates, and you as the consumer (hereinafter referred to as "you", "yours", "your") concerning your purchase of DF products (hereinafter referred to as "Products") through Our Website, by WhatsApp, via Our Instagram page, or by telephone through our Client Service team.
2.2 Applicability: These General Terms will apply to any contract for the sale of Products by DF.
2.3 Consumer Limitation: The sale of Products under These General Terms is exclusively available to consumers, defined as natural persons acting for personal use and not for or on behalf of any business activity (i.e., for purposes unrelated to their trade, business, craft, or profession, and not for profit). To be eligible, you must have reached the age of majority and possess full legal capacity to enter into a contract in your country.
2.4 Acceptance of Terms: If you wish to place an order with DF through Our Website, via WhatsApp, through Our Instagram page, or by telephone using our Client Service team, you must agree to These General Terms, the Terms of Use of the Website ("ToU"), our Privacy Policy, the Policy of Product Return, Exchange, and Refund, our Cookie Policy and any other related policies. Should you choose not to agree to These General Terms and Policies, you will not be able to order any DF Products, nor will you be able to enter into a contract with us.
2.5 Confirmation of Acceptance: By placing an order for any Products from DF through Our Website, via WhatsApp, through Our Instagram page, or by telephone using our Client Service team, you are deemed to confirm that you have read and agreed to These General Terms, the ToU, our Privacy Policy, the Policy of Product Return, Exchange, and Refund, our Cookie Policy, and any other related policies at the time of placing your order.
2.6 Right to Amend: We reserve the right to amend or update all or part of These General Terms, the ToU, our Privacy Policy, the Policy of Product Return, Exchange, and Refund, our Cookie Policy, or any other related policies at any time, without prior notice. Any amendments or updates we make will apply to any future orders you place with us for Products. The most current version of These General Terms, the ToU, our Privacy Policy, the Policy of Product Return, Exchange, and Refund, our Cookie Policy, and any other related policies will always be posted on Our Website, with the "Last Updated" date clearly indicated to reflect the date of the most recent changes.
2.7 Integration of Policies: These General Terms should be read in conjunction with, and as a supplement to, the ToU, our Privacy Policy, the Policy of Product Return, Exchange, and Refund, our Cookie Policy, and any other related policies in effect at the time of placing your order. These documents collectively explain all relevant information, including but not limited to, how we handle your personal data.
3. OUR PRODUCTS AND RELATED INFORMATION
3.1 Product Information: Information regarding our range of Products, including product references and relevant pricing, available for purchase via Our Website, through WhatsApp, via Our Instagram page, or by telephone through our Client Service team, can be found on Our Website.
3.2 Product Representation and Consumer Agreement: It is important to inform you that the pictures of the Products displayed on Our Website, or shared via WhatsApp, or on Our Instagram page, are for illustrative purposes only. While we have made every effort to display the Products accurately, we cannot guarantee that your device’s display will accurately reflect the true colors, fabric, shade, grain, or texture of the Products. As such, variations may occur between the images displayed on your screen and the actual Products. By placing an order, you agree that the information we have provided regarding the Product, including the description of its materials and characteristics, is sufficient and satisfactory for you to make an informed purchase decision.
3.3 Personalised Products: Certain Products are personalized or made upon request due to their unique design or production requirements, particularly those that involve extensive handcrafted elements. These Products are hereinafter referred to as "Personalised Products."
3.4 Non-Returnable Nature of Personalised Products: Due to the bespoke nature of Personalised Products, they are non-returnable and non-refundable, except in cases where they are found to be defective or not as described at the time of delivery. This ensures clarity on the finality of such orders and aligns with common practices among luxury brands.
3.5 Ordering Personalised Products: Please note that most Personalised Products, including but not limited to Bridal and Couture items, may be ordered by telephone through our Client Service team, via WhatsApp, or through Our Instagram page if they are not available on Our Website.
3.6 Limitations on Purchases: We reserve the right, in our sole discretion, to limit the quantities and/or types of any Products available on Our Website per transaction, per household, or per order. These restrictions may apply to orders placed by or under the same account, using the same payment method, and/or orders that use the same billing and/or shipping address. You may not purchase more than two (2) identical Products per transaction, and the maximum number of Products per order or transaction is twelve (12).
3.7 Product Changes and Discontinuation: We reserve the right to change or discontinue any Product or any of its features, as described on Our Website, at any time without prior notice. Such changes will not affect orders that have already been placed at the time of the change. If a Product you have ordered becomes unavailable and cannot be processed, you will be informed promptly.
3.8 Connection Failures and Product Availability: In the event your connection to Our Website fails, any selection of Products you have made may be lost, requiring you to re-enter your selection. Please be aware that Products placed in your shopping cart are not reserved and may be purchased by other consumers. Under no circumstances shall we be liable to you for the unavailability of a Product following a failure or loss of your connection to Our Website.
4. PLACING AND ORDER AND YOUR CONTRACT WITH US
4.1 Age Requirement: To place an order for any Products from DF, you must confirm that you have reached the age of majority "the legal age to enter into contracts" as per the applicable laws in your country. By placing an order, you acknowledge and accept responsibility for meeting this legal requirement.
4.2 Online Orders: Orders can be placed online through the United Arab Emirates ("UAE") Website, and all orders are subject to availability.
4.3 Order Process: When placing an order for the first time, you may either check out as a guest or create an account with us. If you place an order via telephone using our Client Service team, via WhatsApp, or through Our Instagram page, we will collect the necessary details from you, in addition to your confirmation of our General Terms and other necessary policies. The steps required for placing an order are detailed on Our Website and are designed to be self-explanatory, ensuring a smooth and straightforward ordering experience.
4.4 Formation of Contract: It is important to note that any information displayed on Our Website regarding DF Products and their prices does not constitute an offer by us. The Contract between you and us will ONLY be formed when we send you an email notification confirming the acceptance of your order, hereinafter referred to as "Order Acceptance." The Order Acceptance (or rejection) will be sent to the email address provided by you during the ordering process. Following the Order Acceptance, your order will proceed to shipment.
4.5 Order Verification and Acceptance: To uphold our commitment to quality, transparency, and brand integrity, all orders submitted by you are subject to our verification and acceptance. Once you place your order for the selected Product(s), we will send an acknowledgment to your email, hereinafter referred to as "Order Acknowledgment." Please note that this Order Acknowledgment does not constitute acceptance of your order. We reserve the right to decline your order, in whole or in part, without liability to you. Non-acceptance of your order may occur for various reasons, including but not limited to: (a) The Products are not available; (b) You do not comply with the eligibility conditions set out in Sections 2.3, 3.5, and 4.1; (c) We are unable to obtain authorization for your payment; (d) There is an error in the price displayed; (e) Reported or suspected fraudulent, illegal, or unauthorized activities, including but not limited to suspected purchases for commercial purposes; (f) The delivery address provided by you is not a valid address; or (g) You have not fulfilled your obligations under a prior contract with us or under These General Terms. In the event of non-acceptance, you will be promptly notified of the reason.
4.6 Placing an Order for Personalised Products: To place an order for Personalised Products, including but not limited to Bridal and Couture items, you must contact us via telephone through our Client Service team, via WhatsApp, or through Our Instagram page.
4.7 Accuracy of Personalisation Details: When placing an order for Personalised Products, it is your responsibility to ensure that all personalisation details provided are accurate. We will personalize the Products according to the details you have provided, and as such, you are accountable for their correctness. Please note that we cannot accept returns of Personalised Products, as each item is tailored specifically to your specifications. This policy ensures that we dedicate our utmost efforts to delivering a product uniquely crafted for you.
4.8 Non-Exclusive Rights for Personalised Products: By placing an order for a Personalised Product, you acknowledge and agree that the same or similar personalized designs may be ordered by other consumers. Acceptance of an order for a Personalised Product does not grant you exclusive rights to the use of the design of the Personalised Product, nor does it confer any commercial rights to you. All intellectual property rights, including but not limited to the design and creation of the Personalised Product, remain the exclusive property of Dasha Fashion LLC. The Brand reserves the right to use, reproduce, and sell similar or identical designs to other consumers.
4.9 Delivery of Personalised Products: Please be aware that the delivery of orders for Personalised Products is subject to a waiting list. The thirty (30) day delivery term set out in Section 6.2 will not apply to Personalised Products. Delivery times for Personalised Products may vary, and you will be notified of the expected delivery date upon acceptance of your order. The dispatch of Personalised Products will only occur after we receive your payment in full, and any delays in payment may result in a corresponding delay in delivery.
4.10 Compliance, Transparency, and Order Review: To maintain our commitment to quality and transparency, and in accordance with Section 1.2, when placing an order for any Products via the DF Website, you must follow the instructions and steps outlined in the online purchase process. This includes, but is not limited to, entering your personal information such as name, address, email, telephone number, shipping/billing address, and accepting These General Terms, the ToU, the Privacy Policy, the Cookie Policy, the Policy of Product Return, Exchange, and Refund, and any other applicable policies. Before submitting your order, you will be given the opportunity to review your selection of Products, verify the total price, and correct any errors to ensure accuracy in your purchase.
4.11 Offer to Purchase: By placing your purchase order, you acknowledge that your order constitutes an offer to purchase the selected Products from us under These General Terms of the ordered Products and to comply with These General Terms and other policies.
4.12 Order Acceptance and Order Number: Once we send you the Order Acceptance, it will include key information regarding your purchased Products, confirmation of the price, and the shipping address. Additionally, we will assign a number to your order, hereinafter referred to as the "Order Number." This Order Number will assist you whenever you need to contact us with any inquiries about your order status. The details of your accepted orders will be available under the "My Account - My Order" section of Our Website.
4.13 Order Cancellation and Modification: Please be aware that once we have sent you the Order Acceptance, you can no longer cancel or modify your order, unless otherwise provided for in These General Terms. However, dispatched Products can be returned, exchanged, and refunded in accordance with These General Terms and the Policy of Product Return, Exchange, and Refund.
4.14 Product Unavailability: In the event that one or more of your ordered Products are found to be unavailable after payment has been processed, due to unforeseen circumstances, we will contact you to inform you of such unavailability. Your order will be partially canceled, and any amounts paid for the unavailable Product(s) will be refunded to you in accordance with the procedures outlined in Article 7. If all your ordered Product(s) are unavailable, the full amount will be refunded to you.
5. PRODUCT PRICES AND PAYMENT
5.1 Pricing Information: The prices of our Products as indicated on Our Website at the time you place your order are in United Arab Emirates Dirham (AED). These prices may include, where applicable, VAT, sales taxes, or other taxes, as well as the cost of any additional services you order, such as but not limited to, additional charges for personalized Products and associated delivery costs, unless otherwise stated on Our Website or notified to you by us. We take all reasonable care to ensure that the price of the Product advised to you is correct.
5.2 Payment Methods and Terms: Payment for your order can be made using various methods, including credit card (Visa, MasterCard, and American Express), Payment Link, cash on site or on delivery, bank transfer, or other payment methods that may be available from time to time, as notified on Our Website. All payments must be made in United Arab Emirates Dirham (AED). In the case of payment by bank transfer, we will provide you with DF’s bank details via email. Except for cash on delivery, payment must be completed before the Products are collected or dispatched to you. Your payment will be debited only after we have confirmed the availability of the Products and have sent you the Order Acceptance. Please note that, for compliance reasons, large amounts of cash are not accepted.
5.3 Processing and Additional Charges: You are solely responsible for any charges or fees applied by your card issuer, bank, or other payment institution, including exchange rate-related charges, that may arise from our processing of your payment.
5.4 Conditions for Debiting Payment: We will not debit the amount of your order unless the following conditions are met: (a) We have confirmed the availability of the Products in your order; (b) We have sent you the Order Acceptance; (c) We have received authorization to debit your card from the card issuer, if applicable; and (d) Your debit/credit card data, if applicable, has been verified.
5.5 Payment Issues and Order Cancellation: If your payment cannot be processed for any reason, including but not limited to a blocked card, insufficient funds, security measures, refusal by the card issuer, mismatched information, or an invalid billing address, we will cancel your order and our contract with you will end immediately, without liability to you. You will be informed of this in writing.
5.6 Invoicing: For each order, we will issue an electronic invoice for the purchased Products, and by placing an order, you agree to this form of invoicing. In the event of a technical issue, a physical invoice and receipt may be issued on site. The e
-invoice or physical invoice will be generated based on the information you provide at the time of submitting your order. Please note that no alterations to the e-invoice are possible once it has been issued.
5.7 Payment Processing and Security: Payments through Our Website are managed online with the relevant banking organizations through facilities offered by Stripe Inc. (Stripe), a globally recognized third-party payment gateway (https://stripe.com/ae). Stripe enables us to accept and manage payments, mitigate fraud, and secure payment data. Your personal information, including your name, email address, delivery details, telephone number, order details, and payment information, will be disclosed to and used by Stripe Inc. for the purpose of providing fraud screening services to us and to its own customers and banking organizations, as further detailed in our Privacy Policy. This is done to confirm your identity and other related information to process the payment of your order.
5.8 Breach of Terms and Transaction Cancellation: If an order placed by you is made in breach of These General Terms, the transaction will be canceled immediately. In the event that any sums have already been debited, they will be refunded within fourteen (14) business days after such notification.
6. PRODUCTS DELIVERY AND SHIPPING
6.1 Delivery by Courier: The Products purchased by you shall be delivered by a courier service selected by us, hereinafter referred to as the “Courier.” Products shall be delivered to the address indicated by you when placing your order on Our Website or in the order form you filled on site. You shall be required to present your Order Acceptance email and original identification upon delivery. We are not responsible for any delivery issues arising from incomplete or incorrect address details provided by you. Please note that our Courier will not deliver to PO Boxes, freight forwarder addresses, or hotels.
6.2 Delivery Timeframe: During the order process, an estimated delivery date will be indicated. If no specific deadline is provided, delivery will occur within 30 days from the date of receiving your Order Acceptance. Products will be dispatched only after we receive full payment. If payment is not received in full, we may delay or refuse dispatch, or cancel our contract with you, without liability.
6.3 Delayed Delivery: We will take all reasonable steps to deliver the purchased Products or make them available for collection on site within the estimated period communicated during the checkout process, except in cases of force majeure, events beyond our control, or unforeseen circumstances. If delivery does not occur within thirty (30) days of the Order Acceptance date, you are entitled to specify a delivery date. If this cannot be met, you may cancel the contract by sending a written email. We shall refund all sums paid under the contract within fourteen (14) days of your cancellation.
6.4 Receipt and Verification of Products: Upon delivery by Courier, you (or the person designated by you) are required to: (a) Verify that the number of packages delivered corresponds to the delivery receipt; (b) Verify that the packages and their seals are intact, undamaged, not wet, or otherwise altered; and (c) Sign the delivery receipt and present proof of identification upon request by the Courier.
6.5 Quality Control, Handling Damaged or Lost Products and Discrepancies: Upon receipt of the Products, whether by delivery or collection, you are required to inspect the packages for any damages, discrepancies in the number of packages, or incorrect information on the delivery receipt. In the case of delivery, any issues must be immediately noted in writing on the Courier’s delivery receipt. For collections from our site, please report any issues to our on-site staff before leaving the premises. Additionally, contact our Client Service team at delivery@dasha.ae to formally report the issue. If Products dispatched to you are lost or damaged by our carrier, we will replace the Products free of charge, including re-delivery costs, provided that: (a) You have noted the details on the delivery receipt; (b) You notify us in writing within 24 hours of the actual delivery date in the case of damage; and (c) You notify us within 24 hours of the delivery date provided at applicable laws, once the delivery receipt is signed or the Products are collected, claims regarding damages, losses, or discrepancies may no longer be accepted.
6.6 Authorization for Collection or Receipt of Delivery: If you authorize someone to collect your order from our site or receive the delivery at your designated address, you must ensure that they bring the collection confirmation email or Order Acceptance sent to you by us, your photographic ID, and their own original ID. Additionally, you must inform us via email to Client Service team at delivery@dasha.ae of your intention to authorize someone else for collection or receipt of delivery. We will make and retain copies of all photographic ID documents and take appropriate steps to secure your information.
6.7 Missed Delivery or Collection: If delivery to your designated address fails because you or an authorized recipient are unavailable to take delivery, we will send a note asking you to contact our Client Service team to arrange an alternative delivery date. If you do not re-arrange delivery, or if an authorized person fails to collect the order despite our reasonable efforts to contact you or re-arrange collection, we may end our contract with you. In such cases, any amounts paid by you will be refunded in accordance with the procedures outlined in Article 9, subject to any applicable deductions for delivery costs incurred.
6.8 Gift Deliveries: If your order is intended as a gift, you may arrange for the Products to be delivered to a third party of your choice, provided the delivery address satisfies the requirements set forth in These General Terms.
6.9 Risk and Transfer of Title: The risk of loss, damage, or destruction of the Products passes to you when you (or a person designated by you, other than the carrier) take physical possession of the Products after signing the delivery receipt at the delivery address you provided or upon collection from our site.
7. RIGHT OF WITHDRAWAL/CANCELLATION AND RETURNS
7.1 Right to Withdraw/Cancellation: You are entitled to withdraw from or cancel the Contract without providing any reason within thirty (30) days from the date you (or a representative duly authorized to receive the Products on your behalf at your selected delivery address) receive the Products. This right is subject to the conditions outlined in Section 7.4, including the requirement that Products be returned in their original condition with all tags and labels intact to confirm they have not been worn or used. If your order consists of multiple packages, this period begins from the date the final package is delivered.
7.2 Exceptions to the Right of Withdrawal: The right to withdraw does not apply to orders for personalized Products or any other Products that were indicated as non-returnable at the time of placing your order.
7.3 Exercising the Right of Withdrawal/Cancellation: To exercise your right of withdrawal or cancellation of the Contract, you must notify our Client Service Team of your decision within the thirty (30) day period specified in Section 7.1. This notification must be followed by the return of the purchased Products within fourteen (14) days from the date you informed our Client Service Team of your decision. The exercise of your right is contingent upon compliance with the conditions set forth in Section 7.4. Please email our Client Service Team at return@dasha.ae with your intention to withdraw from the Contract, and follow the instructions provided in our Product Exchange, Return, and Refund Policy to complete the return process in accordance with the specified guidelines.
7.4 Condition of Returned Products: Products must be returned in their original condition, unaltered, unused, unwashed, and undamaged; in their original packaging, if any, with original tags and labels attached, and with all related accessories and documents, such as instruction booklets, Product certificates, and protective covers, if included. These conditions are necessary to confirm that the Products have not been worn or used. Please refer to our Product Exchange, Return, and Refund Policy for further details.
7.5 Rejection of Non-Compliant Returns: If a returned Product does not comply with the conditions specified in Section 7.4 or in our Product Exchange, Return, and Refund Policy, we reserve the right to refuse the return. If a return is refused, the Product will be shipped back to the address provided on the return form. If this address is invalid, we will use the address provided at the time of your order. The return will be processed within fourteen (14) days from the date we notify you of the rejection, unless delayed by a force majeure event, circumstances beyond our control, or unforeseen circumstances.
7.6 Approved Returns and Refunds: If we approve the returned Product(s), all amounts paid by you, including delivery charges (if any), will be refunded. However, the refund for delivery charges will be limited to the cost of the least expensive delivery method we offer. This refund will be processed within fourteen (14) days from the date we receive the returned Products from you. The refund will be issued using the same payment method you used for the initial purchase. If the Products were paid via cash on delivery, please note that cash refunds are not available, and the refund will be issued via wire transfer to the account details you provide.
7.7 Compliance with Policy: The provisions outlined in Section 7 must comply with our Product Exchange, Return, and Refund Policy.
8. LACK OF CONFORMITY
8.1 Statutory Warranties: Please be advised that the sale of Products is governed by the statutory warranties stipulated under applicable laws. You can always exercise your qualified rights with full support from us.
8.2 Inspection Upon Delivery: To help us safeguard your rights and ensure the quality of service, you must thoroughly inspect the Products upon delivery to verify that they match the items ordered and are free from any manufacturing defects or lack of conformity, as described in Section 6.4.
8.3 Defects or Lack of Conformity: If you discover a manufacturing defect or perceive a lack of conformity in a Product sold by us, you must promptly contact our Client Service Team at return@dasha.ae to report the issue in accordance with the procedure outlined in Section 6.5.
8.4 Repair, Replacement, or Return: If you request the repair, replacement, or return of a Product due to a defect, incorrect description, or incompleteness, we will cover the delivery costs for returning the Products, as well as the costs to deliver the repaired or replaced Products back to you. You have the right to have the Products repaired or replaced free of charge to bring them into conformity. If repair or replacement is not possible, you are entitled to an appropriate price reduction or contract cancellation or a refund in accordance with Section 7.6 and 7.7.
8.5 Exclusions from Lack of Conformity: Any alteration, modification, or damage to the Products caused by you does not qualify as a defect or lack of conformity. This includes, but is not limited to, damage resulting from wear or use, improper use such as exposure to sunlight or heat, contact with liquids, rain, or food, normal wear and tear, and failure to follow care and cleaning instructions, as outlined in Section 7.4, 7.5 and 7.7. Additionally, inherent characteristics such as variations in texture, natural markings, or irregularities in natural materials like leather or fabric are not considered defects.
9. PRODUCT EXCHANGE, RETURN AND REFUND
9.1 Right to Exchange or Return: Without prejudice to your statutory rights according to Articles 6, 7 and 8, and with the exception of Personalised Products or any Product you were informed about at the time of submitting your order, we accept exchanges or returns of Products purchased on the Website within thirty (30) days after the date of delivery, subject to adhering to the procedure set out herein under These General Terms and in our Product Exchange, Return, and Refund Policy. Please ensure you review our Product Exchange, Return, and Refund Policy before agreeing to the General Terms.
9.2 Conditions for Exchange: We only allow exchanges for the same Product at the same price and in the same color, but in a different size. If you would like to receive a different Product or the same Product in a different color, you must first return your original Product for a refund and then place a new order online for your desired item. Please be aware that all exchanges are subject to the availability of the requested Product, and Products may be exchanged only once.
9.3 Rejection of Non-Compliant Returns: Please be informed that we reserve the right to reject and decline returned Products for exchange if they do not meet the conditions set out herein under These General Terms and in our Product Exchange, Return, and Refund Policy. Please make sure to check our detailed Product Exchange, Return, and Refund Policy before agreeing to the General Terms.
9.4 Inspection and Processing of Returns: Upon receipt of a Product for which a return or exchange was requested by you and confirmed by us, we will inspect the Product to ensure that the return/exchange conditions specified above and in our Product Exchange, Return, and Refund Policy are met. Subject to the Product meeting those conditions, an exchange or refund will be made. Once your returned Products meet our conditions, refunds will be processed within 14 business days. We will notify you of the date when the refund was processed from our side.
9.5 Refund Method: Refunds will be made to the original purchaser using the original method of payment and in the same currency as the purchase. In the case of payment by cash on delivery, refunds will be issued via bank transfer.
9.6 Adherence to Policy: Please ensure you review and adhere to our detailed Product Exchange, Return, and Refund Policy before agreeing to the General Terms.
10. LIMITATION OF LIABILITY
10.1 Unrestricted Liability: Nothing in These General Terms seeks or is intended to exclude or limit our liability for any cause of action which cannot be limited or excluded under applicable law, nor to affect your rights as a consumer under the laws of the United Arab Emirates.
10.2 Limited Liability: Our aggregate liability for any claims and causes of action arising under or in connection with These General Terms and each Contract shall be limited solely to direct damages caused by our breach. In no event shall our liability exceed the price of the Product(s) purchased by you on the Website or on site under that Contract. We are not liable for any damage or loss that could not have been reasonably foreseen at the time you accepted These General Terms. Additionally, we shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of income, loss of business, or loss of profits.
10.3 Force Majeure: We are not responsible for any delay or failure to perform any of our obligations under These General Terms if such delay or failure is caused by a force majeure event or arises from any cause beyond our reasonable control. Force majeure events include but are not limited to natural disasters, war, civil unrest, strikes, lockouts, or other labor disputes, government actions, or interruptions in supply chains.
10.4 Website Liability: Dasha Fashion LLC shall not be liable to any consumer for any interruption or malfunction of the Website, any occurrence of software bugs, or any indirect or consequential damages that may arise from the purchase of the Products listed for sale on the Website. This includes any loss of data or other damages related to the use of the Website.
11. GUARANTEE OF AUTHENTICITY AND INTELLECTUAL PROPERTY RIGHTS
11.1 Guarantee of Authenticity: We guarantee the authenticity of all Products purchased through our Website or on site. Each Product is made with the highest standards of quality and craftsmanship, ensuring that it meets the brand's criteria for authenticity.
11.2 Intellectual Property Rights: The "DASHA" trademark, including all figurative and non-figurative marks, service marks, brand names, logos, illustrations, images, and other marks used on our Products, accessories, and packaging, whether registered or not, constitute the Intellectual Property Rights of Dasha Fashion LLC and remain its exclusive property. These rights are protected by copyright, trademark, and other relevant intellectual property laws worldwide.
11.3 Prohibition on Unauthorized Use: Any reproduction, alteration, tampering, or unauthorized use of the "DASHA" Intellectual Property Rights, whether in whole or in part, for any purpose and on any medium, is strictly prohibited without the prior written consent of Dasha Fashion LLC. This prohibition includes, but is not limited to, the use of our Intellectual Property for commercial purposes, including advertising or social media platforms.
11.4 Agreement on Intellectual Property Rights: Customers agree not to seek registration of any of the Intellectual Property Rights worldwide and not to interfere with or challenge the use or registration of any of the Intellectual Property Rights by Dasha Fashion LLC. Any attempt to register or use our Intellectual Property without authorization will be considered a violation of these General Terms and may result in legal action.
12. CHANGES TO TERMS
12.1 You Review and Updates of Terms: You can review the most current version of These General Terms at any time on Our Website. We reserve the right, at our sole discretion, to update, change, or replace any part of These General Terms by posting updates and changes on Our Website. It is your responsibility to check our website periodically for any changes. Your continued use of or access to Our Website or the Service following the posting of any changes to These General Terms constitute your acceptance of those changes.
13. ENTIRE AGREEMENT
13.1 Non-Waiver of Rights: The failure by us to exercise or enforce any right or provision of These General Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of These General Terms will be effective only if in writing and signed by a duly authorized representative of Dasha Fashion LLC.
13.2 Complete Agreement: These General Terms, along with any other policies or operating rules posted by us on this site or in relation to the Service, constitute the entire agreement and understanding between you and us. This agreement supersedes any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us, including, but not limited to, any prior versions of These General Terms. Any ambiguities in the interpretation of These General Terms shall not be construed against the drafting party.
14. SEVERABILITY
14.1 Severability of Provisions: If any provision of These General Terms, the Contracts, the ToU, our Privacy Policy, Product Exchange, Return, and Refund Policy, or any other policy is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed severed from These General Terms, and such a determination shall not affect the validity and enforceability of any other remaining provisions.
15. NOTICES
15.1 Method of Notice: Any notice to be given under These General Terms, the Contracts, the ToU, our Privacy Policy, Product Exchange, Return and Refund Policy, or any other policy must be in writing. Notices to us shall be communicated via email at: notice@dasha.ae. We will respond to you via the email address you have provided or any other method agreed upon by both parties.
16. APPLICABLE LAW AND JURISDICTION
16.1 Governing Law: These General Terms, the Contracts, the ToU, our Privacy Policy, Product Exchange, Return and Refund Policy, or any other policy entered into with you shall be governed by and interpreted in accordance with the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai.
16.2 Exclusive Jurisdiction: In the event of any disputes arising out of or relating to These General Terms, the Contracts, the ToU, our Privacy Policy, Product Exchange, Return and Refund Policy, or any other policy, such disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.
16.3 Irrevocable Submission to Jurisdiction: The parties irrevocably submit to the jurisdiction of the courts of Dubai, United Arab Emirates, for the resolution of any disputes arising under These General Terms or the Contracts.